Service & Repair

Please note all returned products are subject to evaluation fees 

Please feel free to contact our technical support team to review the problem before returning for repair, techsupport@setra.com or call 978-263-1400

As a company of Setra Systems, Dolan-Jenner repairs/service requests are handled by Setra. If you would like to return a unit to Dolan-Jenner for service or repair, please complete the Online Service Form.

Once the form is completed please click "SUBMIT REQUEST" and our Customer Service Team will email you authorization and a Return Label with RMA # which will be used to return the product to us for Service. Once an RMA has been assigned to you, please send the package using the Return Label.

Service/Return Form >>

Setra Systems, Inc.
Attn: Dolan-Jenner RMA# ___________________
159 Swanson Road
Boxborough, MA 01719-1304

To assure prompt handling, please make sure the RMA number is on the outside of the box. If applicable, include a copy of the PO for the return in the shipment.